I heard from Douglas Eagleson of Kona Bay that Ricky lost his Bohemian Rhapsody quilt due to UA baggage error. It is described in Ricky’s blog post. United Airlines policy about customer service seems to be non existent.
I was going to tell Ricky to have his local TV station get on board and do an investigation, but I am prevented from leaving a comment on his blog since I am not a member. I could join, but am just too lazy.
One of Libby Lehman’s quilts was in the bag as well. I think that United has a fee per bag, so it makes me wonder what passengers are paying for if not to keep their bags secure.
Keep your eye out. it may show up online